Email Support
When you can’t find the help you need in the documentation, simply email our support hotline for fast, personal assistance.
Feature Requests?
If you have a suggestion for a new feature for Aligni, please contact us at the support email. Feature requests are most helpful when they are as thorough as possible and discuss the motivation for the feature and present a refined approach to development and integration.
Bespoke Support
Your organization may need additional support that is outside the scope of our free email technical support. To help match your needs to our resources, we provide customized support.
Our bespoke support is great for…
- Custom item importers and migrations
- Specialized feature implementation
- Feature implementation on an accelerated timeline
- Bulk database management such as parameter reassignment
- Telephone support or training (* as available)
Bespoke Support Pricing
Pricing varies depending on quantity of hours purchased in advance. Small tasks may only require a couple hours. Custom migration importers typically require 6 to 20 hours depending on the source data. Simple features can often be implemented and tested Please contact our sales team for more information.
| Price per Hour | Quantity Pre-Purchased | Best For… |
|---|---|---|
| $125 | 1-9 hours | Small import jobs, simple features |
| $100 | 10+ hours | Large import jobs, moderate to complex features |